Terms of Service

Effective: September 1, 2026

These Terms are a binding agreement between Tangible Post LLC, a Florida company (“Tangible Post,” “we,” “us”), and the business that accepts them (“Customer,” “you”). They govern your use of our platform and the printing, handwriting, and mailing services we provide through it.

By creating an account, placing an order, or using the Service, you accept these Terms. If you accept on behalf of a company, you represent that you have authority to bind it.

1. Definitions

• Service — the Tangible Post platform, websites, APIs, and the production and mailing services we perform.
• Authorized User — a person you permit to access your account.
• Customer Content — artwork, logos, images, message text, templates, and other material you supply.
• Recipient Data — the names, mailing addresses, and any other information about the people you ask us to mail.
• Mail Piece — a physical item we produce and mail on your behalf.
• Campaign — a one-time send. Flow — an automated, recurring send triggered by an event.
• Order — a paid instruction to produce and mail a defined set of Mail Pieces.
• Carrier — the United States Postal Service or another delivery provider.

Order of precedence. If documents conflict, this order controls: (1) a signed order form or master agreement, (2) these Terms, (3) The Tangible Promise, (4) the Privacy Policy and Cookie Policy. All are incorporated by reference.

2. The Service and your account

We grant you a non-exclusive, non-transferable right to use the Service during your term, for your own internal business purposes.

You are responsible for your account: keeping credentials secure, the acts and omissions of your Authorized Users, and all activity under your account. Tell us promptly at handson@tangiblepost.co if you suspect unauthorized access.

Accounts support multiple roles — Owner, Admin, Manager, and Creator — with different permissions. The Owner is responsible for who holds which role. You must be a business, not a consumer, and at least 18 years old.

3. Customer Content and Recipient Data

3.1 You own your material. You keep all rights in your Customer Content and Recipient Data. Nothing here transfers ownership to us.

3.2 The license you give us. You grant us a worldwide, royalty-free license to host, store, reproduce, adapt, transmit, print, and mail your Customer Content and Recipient Data solely to provide the Service, secure it, and comply with law. This license ends when the material is deleted, except for copies retained in order records under Section 12 or required by law.

3.3 Marketing and case-study use. We may use your business name and logo, images of the mail pieces we produced for you, and non-confidential campaign results to promote the Service — for example as a case study, a portfolio piece, or an example on our website and in sales material. We will never disclose your Recipient Data, your mailing lists, or the personal information of anyone you mailed, and we will not reproduce personalized message text that identifies an individual recipient. If you would rather we did not feature you, tell us at handson@tangiblepost.co and we will stop and remove you from future material.

3.4 Your promises about Recipient Data. You represent and warrant that:

• you collected it lawfully and have the right to mail these people and to give it to us for that purpose;
• you have provided any privacy notices and obtained any consents the law requires;
• it does not come from a purchased, rented, or scraped list you lack rights to mail;
• you maintain and apply suppression lists, and you honor opt-out and do-not-mail requests you receive;
• the addresses are as accurate as you can reasonably make them.

3.5 Prohibited data. You must not upload Social Security numbers, payment card numbers, driver’s license or passport numbers, financial account numbers, biometric data, precise geolocation, or any information regulated by HIPAA, GLBA, FERPA, or COPPA. You must not upload data about anyone you know to be under 16.

3.6 Our role. For Recipient Data we act as your service provider and processor. We use it only to perform the Service and as your instructions and the law require. We do not sell it, rent it, or use it for our own marketing. See our Privacy Policy.

3.7 Aggregated data. We may create aggregated, de-identified statistics from Service usage — volumes, delivery timing, and performance benchmarks — and use them to operate and improve the Service. This data will never identify you, your customers, or any individual, and we will not attempt to re-identify it or disclose it in a form that identifies you.

4. Acceptable use

You will comply with all applicable laws, including the CAN-SPAM Act, the Telephone Consumer Protection Act, state do-not-call and mini-CAN-SPAM laws, state privacy laws, and USPS mailing standards.

You will not use the Service to produce or mail:

• material that infringes copyright, trademark, publicity, or other rights;
• sexually explicit, obscene, or adult content;
• content that is defamatory, harassing, threatening, or that incites violence;
• content that discriminates against a protected class;
• fraudulent offers, deceptive claims, fake sweepstakes or contests, or unauthorized endorsements;
• unsubstantiated health or medical claims;
• material impersonating another person or business, or falsely implying affiliation.

Restricted industries — talk to us first. We do serve regulated categories, but carrier rules, state law, and content restrictions vary enough that they need a conversation before you build anything. Contact us at handson@tangiblepost.co for written approval before using the Service for: alcohol, tobacco, vaping, cannabis, THC or CBD products; firearms, ammunition, weapons, or explosives; adult products or services; gambling; payday or high-interest lending; cryptocurrency offerings; or political campaigning. Sending in these categories without prior approval is a breach of these Terms.

You will not attempt to re-identify anonymized data, merge datasets to build profiles without proper consent, reverse-engineer or scrape the Service, resell access without our agreement, or interfere with the platform’s operation or security.

We may update this section as laws and risks change, with notice under Section 22.

5. Review and refusal

We may, but are not obligated to, review any Order, Customer Content, or Recipient Data. We may refuse, hold, cancel, or stop any Order that we reasonably believe violates these Terms or the law, or that exposes us to legal or reputational risk. Where practical we will tell you and give you a chance to fix it.

We have no duty to monitor what you send, and we are not responsible for Customer Content. Responsibility for what your mail says and who receives it is yours. If we cancel an Order for a violation, you remain responsible for costs already incurred, including materials consumed and postage purchased.

6. Orders, proofs, and the production cutoff

6.1 Placing an Order. You build a campaign, choose an audience, approve the design and message, and pay. The Order is accepted when payment succeeds.

6.2 Proof approval is final. Before an Order is submitted you can preview exactly what will print. Your approval is final as to spelling, grammar, wording, artwork, personalization fields, the recipient list, and the return address. We print what you approve. We are not responsible for errors in approved material, and errors of that kind are not covered by The Tangible Promise.

6.3 Address handling. We standardize and normalize addresses to meet postal requirements — correcting formatting, expanding abbreviations, and converting characters our machines can render. We do not verify that an address is real, current, or that the person still lives there. Address accuracy is your responsibility.

6.4 The production cutoff. Once an Order enters production it cannot be changed or cancelled. Production begins at the earlier of: (a) 48 hours before the scheduled send date, or (b) the moment the Order moves to a production status — when materials are pulled or printing starts.

Before the cutoff you may cancel for a full refund of the Order. After the cutoff, no cancellation or refund is available, because paper, ink, machine time, and postage have been committed. The Order’s status in your dashboard shows whether the cutoff has passed.

6.5 Recipient snapshot. When you pay, we freeze a snapshot of exactly who the Order mails. Later edits to your audience do not change an Order already placed. This is deliberate — it is how we can tell you precisely what was mailed.

7. Fees, credits, and taxes

7.1 Prepayment. The Service is prepaid. Per-piece pricing depends on quantity and the options you choose and is shown before you pay.

7.2 Account credits. You may hold a credit balance, and may enable automatic top-up. Credits are a prepayment for future services. They are not a deposit, not redeemable for cash, and non-refundable except as required by law or expressly stated here. Unused credits expire 6 months after purchase.

7.3 Postage. We purchase postage from the Carrier as your agent, at your direction and on your behalf, and pass it through to you. Postage is not our revenue.

7.4 Postage rate changes. If a Carrier increases postage rates, we may adjust affected pricing immediately and without advance notice, because we cannot absorb a rate we do not set. We will tell you when this happens. All other price changes take effect on 30 days’ notice, and you may terminate before they apply.

7.5 Failed payment. If a charge fails we may suspend the Service and hold Orders until it is resolved. Automated Flows will pause rather than send unpaid mail.

7.6 Flow activation credits and dormancy. Enabling an automated Flow may require an activation credit. If a Flow remains dormant — sending nothing — for 30 consecutive days, we will notify you, and if it is still dormant 30 days after that notice, the activation credit for that Flow is forfeited. You may re-enable the Flow at any time by purchasing a new activation credit. We will always send the warning notice before any forfeiture.

7.7 Taxes. Fees exclude taxes. You are responsible for sales, use, and similar taxes, except taxes on our income. If you are exempt, provide valid documentation.

7.8 Disputes. Raise billing disputes within 30 days of the charge. After that, the charge is final. Initiating a chargeback without contacting us first is a breach of these Terms, and we may suspend your account while it is resolved.

8. Production, mailing, and delivery

8.1 Timing is an estimate, not a guarantee. We give estimated production and in-home delivery windows. Mail is not a tracked, guaranteed-delivery product. We do not guarantee any delivery date, and estimates are not a term of this agreement.

8.2 Title and risk. Title to and risk of loss for Mail Pieces pass to you when we tender them to the Carrier. From that moment the mail is in the Carrier’s hands.

8.3 The Carrier is not us. We do not control the USPS or any other Carrier. We are not liable for mail that is lost, stolen, delayed, damaged, misdelivered, or destroyed after tender, and standard first-class mail carries no tracking. Postal disruptions, weather, and service changes are outside our control.

8.4 Undeliverable and returned mail. Mail that cannot be delivered may be returned to the return address printed on the piece — which is normally yours, not ours. If returned mail comes to us, we will hold it for 30 days and tell you it arrived; after that we securely destroy it. Postage on undeliverable mail is not refundable — it was spent when the piece entered the mail stream. We recommend keeping your lists clean; undeliverable mail is the most common avoidable cost in direct mail.

8.5 Quality standard. We will produce Mail Pieces that meet these standards:

• printed on the stock and at the quality specified for the product you bought;
• notes written with a real pen and legible;
• the correct card matched to the correct envelope and recipient;
• the approved artwork and message reproduced accurately;
• mailed by the scheduled send date.

8.6 If we fall short — reprint or credit. If a Mail Piece fails the standard in 8.5 because of something we did, tell us within 30 days of the send date with enough detail (and photographs where relevant) for us to see the problem. We will reprint and re-mail the affected pieces at our cost, or issue an account credit for them, at our election. This is your exclusive remedy for production defects, alongside The Tangible Promise. A refund to your original payment method is available only where reprint and credit are both impracticable.

8.7 Force majeure. We are not liable for delay or failure caused by events beyond our reasonable control, including postal disruption, supply shortages of paper, ink, or pens, equipment failure, utility or network outages, severe weather, labor action, or government action.

9. Privacy and data protection

Our handling of personal information is described in the Privacy Policy. For Recipient Data we act as your service provider and processor under Section 3.6.

We will not retain, use, disclose, or sell Recipient Data for any purpose other than performing the Service, and we will not combine it with data from other sources except as needed to perform the Service. We will tell you if we can no longer meet these obligations. If you require a separate data processing agreement, contact terms@tangiblepost.co.

10. Intellectual property

10.1 Ours. The Service, its software, design, and our trademarks are ours and are protected by law. We reserve all rights not expressly granted.

10.2 Yours. Customer Content is yours, per Section 3.

10.3 Handwriting styles. The handwriting styles, fonts, and rendering technology used to produce your mail are ours or our licensors’, including any style developed at your request unless we agree otherwise in writing. You get the physical Mail Pieces, not rights in the underlying style.

10.4 Feedback. If you send us suggestions, we may use them freely without obligation to you.

11. Confidentiality

Each party will protect the other’s non-public information with at least reasonable care, use it only for this agreement, and disclose it only to people who need it and are bound to confidentiality. This does not cover information that is public, independently developed, or rightfully received from a third party. Compelled disclosure is permitted with prompt notice where lawful.

12. Term, suspension, and termination

12.1 Term. These Terms apply while you have an account.

12.2 Your termination. You may close your account at any time from account settings or by writing to handson@tangiblepost.co. Orders already past the production cutoff will still be produced and billed.

12.3 Our termination. We may terminate or suspend for material breach that you do not cure within 30 days of notice. We may suspend immediately — without that cure period — for non-payment, a violation of Section 4, conduct that exposes us to legal risk or harms the Service, or suspected fraud.

12.4 Effect. On termination your access ends, unshipped Orders past the cutoff are completed and billed, and unused credits are forfeited unless we terminate without cause or you terminate for our uncured material breach, in which case we refund unused credits.

12.5 Data export. For 30 days after termination you may request an export of your audiences and order history. After that we may delete your data per the retention schedule in the Privacy Policy.

12.6 Survival. Sections 3.7, 5, 7 (amounts owed), 10, 11, 12.6, 13–17, and 19–22 survive.

13. Warranties and disclaimer

We warrant that we will perform the Service with reasonable skill and care, in a professional manner, and in accordance with the quality standard in Section 8.5.

Otherwise, and to the fullest extent permitted by law, the Service is provided “AS IS” and “AS AVAILABLE.” We disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, or that mail will produce any particular response, conversion, or return. Direct mail is a marketing channel; results depend on your offer, list, timing, and market.

14. Limitation of liability

To the fullest extent permitted by law:

14.1 Neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost goodwill, or lost data, even if advised such damages were possible.

14.2 Our total aggregate liability arising out of or relating to this agreement will not exceed the total amount you paid us in the 12 months before the event giving rise to the claim.

14.3 The cap does not apply to: your obligation to pay amounts owed; your indemnification obligations under Section 15; either party’s breach of confidentiality; or either party’s gross negligence, willful misconduct, or fraud.

14.4 These limits are a fundamental basis of the bargain and apply even if a limited remedy fails its essential purpose.

15. Indemnification

15.1 By you. You will defend, indemnify, and hold us harmless from third-party claims and resulting losses arising from: your Customer Content or Recipient Data; your breach of Section 3.4, 3.5, or 4; your violation of law, including privacy, marketing, and anti-spam law; a claim by a mail recipient relating to a mailing you directed; or your Authorized Users’ acts.

15.2 By us. We will defend, indemnify, and hold you harmless from third-party claims that the Service as provided by us infringes a U.S. patent, copyright, or trademark. This does not cover claims arising from your Customer Content, your combination of the Service with anything else, or your use in breach of these Terms. If the Service becomes subject to such a claim we may procure a right to continue, modify it, or terminate and refund prepaid unused fees.

15.3 Process. The indemnified party will give prompt notice, allow the indemnifying party to control the defense, and cooperate reasonably. No settlement imposing liability on the other party without its consent.

16. Copyright and DMCA

We respect copyright and respond to valid notices under the Digital Millennium Copyright Act.

To report infringement, send a written notice to our designated agent containing: (1) your physical or electronic signature; (2) identification of the copyrighted work; (3) identification of the material claimed to be infringing and enough detail to locate it; (4) your contact information; (5) a statement that you have a good-faith belief the use is not authorized; and (6) a statement, under penalty of perjury, that the information is accurate and you are authorized to act for the owner.

Designated Agent
Copyright Agent — Tangible Post LLC
handson@tangiblepost.co

Misrepresentation. Under 17 U.S.C. §512(f), knowingly materially misrepresenting that material is infringing may make you liable for damages, including costs and attorneys’ fees.

Counter-notice. If your material was removed and you believe it was a mistake or misidentification, you may send a counter-notice with the elements required by §512(g).

Repeat infringers. We terminate, in appropriate circumstances, the accounts of repeat infringers.

17. Compliance

You will comply with applicable export controls and sanctions, and you represent you are not on a U.S. restricted-party list. You will not use the Service in a country subject to comprehensive U.S. sanctions.

18. Third-party services

The Service integrates with third parties you choose to connect, such as your Klaviyo account. Those services are governed by your agreements with them. We are not responsible for their availability, accuracy, or acts. If you give us credentials for a third-party service, you represent you are authorized to do so.

19. Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply.

20. Dispute resolution — arbitration and class-action waiver

Please read this section carefully. It affects your legal rights.

20.1 Informal resolution first. Before starting a formal proceeding, contact terms@tangiblepost.co describing the dispute. The parties will try in good faith to resolve it for 60 days. This is a precondition to arbitration.

20.2 Binding arbitration. If informal resolution fails, any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before one arbitrator, seated in Hillsborough County, Florida. The Federal Arbitration Act governs. The arbitrator may award any relief a court could award to that individual party.

20.3 Class-action waiver. Disputes will be brought only in an individual capacity, not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of representative proceeding.

20.4 If the waiver fails. If Section 20.3 is found unenforceable as to a particular claim, then that claim — and only that claim — must proceed in court under Section 20.7, and the rest of this Section 20 remains in force.

20.5 Small claims. Either party may bring an individual action in small claims court if it qualifies.

20.6 Your right to opt out. You may opt out of arbitration by emailing terms@tangiblepost.co with the subject “Arbitration Opt-Out” within 30 days of first accepting these Terms, including your account name. Opting out does not affect any other part of these Terms and will not disadvantage you.

20.7 Court proceedings. Where a claim is not subject to arbitration, the parties submit to the exclusive jurisdiction of the state and federal courts located in Hillsborough County, Florida.

20.8 Jury waiver. To the fullest extent permitted by law, each party waives any right to a jury trial.

20.9 Time limit. Any claim must be brought within one year after it arises, or it is permanently barred, except where a longer period is required by law.

21. Notices

Notices to you go to your account email or appear in the product. Notices to us, including legal process, go to terms@tangiblepost.co. Email notice is effective when sent, absent a delivery failure.

22. Changes to these Terms

We may update these Terms. For material changes we will give at least 30 days’ notice by email or in-product before they take effect. Continued use after the effective date means you accept them. If you do not agree, stop using the Service and close your account before then; we will refund unused credits in that case.

23. General

Entire agreement. These Terms and the documents they incorporate are the entire agreement and supersede prior discussions. Assignment. You may not assign without our written consent; we may assign to an affiliate or in connection with a merger or sale of assets. Severability. If a provision is unenforceable, the rest remains in effect. No waiver. Failure to enforce is not a waiver. Independent contractors. No partnership, agency (except the postage agency in Section 7.3), or employment is created. Headings are for convenience. No third-party beneficiaries.

24. Contact

Tangible Post LLC
Legal: terms@tangiblepost.co · Support: handson@tangiblepost.co · Privacy: terms@tangiblepost.co